FAQ
FAQ
Q: Can products be customized?

Yes. We support customization of customer logo, packaging, product color and technical scheme adjustment.

Q: Are you a direct manufacturer or trading company?

We are a professional manufacturing factory with nearly 30 years of production experience.

Q: What is your minimum order requirement?

The regular minimum order value is USD 3000. Requirements for customized orders shall be subject to actual order conditions.

Q: How do you guarantee product quality?

We implement full-process quality inspection and standardized management system, strictly control every production procedure to ensure qualified goods.

Q: What certifications do your products possess?

Our products are certified with CE, GS, TUV safety certification and ISO9001 quality management system certification.

Q: What is the product warranty policy?

The product enjoys one-year warranty from the purchase date. The warranty covers damage caused by non-human factors under normal use. Vulnerable wearing parts are not covered by warranty.

Q: What is the conventional delivery cycle?

Standard orders can be delivered within 7-15 working days. Formal delivery time for customized products will be confirmed according to specific order details.

Q: What payment methods do you accept?

We mainly accept T/T. We also support Letter of Credit, Western Union and other mainstream international payments. Flexible payment terms can be discussed for long-term cooperative clients.

Q: Can you arrange logistics or deliver goods to designated loading site?

Yes, we can arrange logistics service and deliver goods to the designated location for container loading.

Q: Do you offer installation guidance and after-sales technical support?

We provide professional installation documents and online technical after-sales support for all clients.

Q: How to handle abnormal quality issues after goods receipt?

Both parties shall verify and confirm the cause of the problem. If the damage is verified to be caused by our manufacturing responsibility, we will arrange supplementary delivery together with your next order. Damage caused by improper use, transportation or human error shall not be within our liability scope.

Q: Do you have export experience to our country?

Our products are exported to nearly 150 countries and regions worldwide, with abundant mature overseas trading experience.

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